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How an IT Service Serves You Managed services is a broad term for outsourcing many functions in business. When a business owner investigate an IT outsourcing, then they will definitely will hear the term. IT support companies also love the term especially those companies who are looking to generate a recurring revenue system. Small and medium business owners will find that IT companies offer varying descriptions of what they consider managed IT service packages. Have you thought in your mind what manage service really means? According to one of the most reliable source on the internet, it has mange service as the practice of outsourcing day-to-day management responsibilities and functions as a strategic method for improving operations and cutting expenses. There different thing that can be included in manage service such as include outsourcing HR-activities, production support and lifecycle build/maintenance activities. However, aside from Wikipedia, there are also other reliable sources which gave another definition to manage service, one example of a reliable source is the MSP Alliance which defined manage service as the proactive management of an IT (Information Technology) asset or object, by a third party typically known as a MSP, on behalf of a customer. Compared to a reactive IT service which has already been there for so many years, the difference among the operative distinction of the MSP is the proactive delivery of their service.
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And finally, Gartner defines a MSP as a company that “delivers network, application, system and e-management services across a network to multiple enterprises, using a “pay as you go” pricing model. the managing services as the offering of the core is definitely the factor that the MSP focuses. There are also a lot of other offerings that the MSP market asks to other providers which includes application service providers(ASPs), Web hosting companies and network service providers or commonly known as NSPSs, which has been known to supplement their traditional offerings with management services.
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There are indeed a lot of descriptions that were given to a managed IT services based on different reliable source, however, for the eyes of the public and the industry, it is a program wherein there are portions of IT services that are done proactively and with some sort of monthly fee. Despite of the fact that the managed IT service has a proactive service, it is still important to know how does the individual company approached their support package, it is one way of determining on how the process and result will happen. Some sort of services with a monitoring package for a nominal fee is a procedure done by most IT support companies, and they opt to call it as managed services. It is also important that the client and the MSP or Managed Service Provider will have a good relationship considering that the MSP will take responsibility for the technology of the clients and they must see to it that the client will receive a good result.


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